Our CovidSafe plan
We're committed to stopping the spread of COVID-19
We are taking all the necessary measures to help stop the spread of COVID-19. Safety is our top priority, and we are committed to protecting your health, and the health of our staff.
Please ensure you’re following our airport terminal rules, these are in place so we are best able to prevent the spread of COVID-19.
Before arriving at the airport
If you have flu-like symptoms, you should seek medical advice. Symptoms include:
— Fever, fatigue or aches;
— Runny nose, cough or sore throat;
— Shortness of breath.
If you have any of these symptoms, you are able to change the date of travel with no penalty, please contact us.
If you are travelling from an area classified by the Tasmanian Government as MEDIUM or HIGH RISK, you will not be able to travel. Please contact our office to arrange an alternative date or a full refund. For the most complete and accurate information regarding area classifications, please check the Tasmanian Government Coronavirus Website.
Prior to travel, our team may contact you to confirm where you have been travelling.
At the airport
Please use the hand sanitation stations when you enter the terminal, and check-in via the Check In Tas app. If you’re unable to use the app, please alert staff so we can manually collect your details.
From January 22, 2021, it will be mandatory to wear a face mask inside any passenger terminal at an airport within Australia. We will provide a mask free-of-charge if you do not already have one.
Our staff are required by law to ask questions regarding your health and any coronavirus symptoms, please be patient with us.
All adult passengers will be required to undergo a body temperature check before boarding our aircraft, we are equipped with a non-contact infra-red themometer for this purpose.
We have revised procedures around baggage handling, and staff can not handle your personal luggage.
Departures will be staggered where possible, meaning there are fewer people in our passenger terminals at any time. There will also be social distancing measures required throughout the airport.
Some shared facilities such as food and drink stations will not be available.
Our staff will be thoroughly cleaning facilities frequently throughout the day.
On our aircraft
From January 22, 2021, you will be required to wear a face mask during all commercial flights within Tasmania.
Services such as door handles, seat belts, and armrests will be sanitised by staff before you board our aircraft.
Hand sanitiser will be available in each seat pocket for your use during the flight.
Where possible, passengers (other than those travelling together) will be seated with some distance between seats. However, please be mindful that there is limited capacity for this within a general aviation aircraft, and social distancing onboard aircraft has not been considered necessary by the Tasmanian state government, Federal Health authorities, and is also not considered necessary by the International Air Transport Authority.
Thank you for your efforts to maintain distance, keep your hands sanitised, and your face mask on while in our terminal or on our aircraft.